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Terms & conditions - Margot

Terms & conditions

These are Margot's own terms, covering your account and the service we provide. The website terms published on a site we've built for a customer cover use of that website only, and these take precedence over them.

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Last updated: 6 July 2026

We are Margot, a managed website builder for small businesses in the United Kingdom. Margot is operated by Tamperan Ltd, a company registered in England and Wales (company number 17324867) whose registered office is at Piccadilly Business Centre, Aldow Enterprise Park, Manchester M12 6AE ("Margot", "we", "us", "our"). We operate the website https://www.margotweb.com (the "Site"), the Margot application, and the website hosting, managed updates, and related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at [email protected].

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Margot, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old and who are using the Services in the course of a business, trade, or profession. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. OUR SERVICES

Margot is a managed website builder. In summary, the Services let you:

  • create a free account and design a website using our editor and templates;
  • pay to publish ("go live") so that your website is hosted by us and made available to the public, either on a subdomain of margotweb.com or on your own custom domain;
  • receive enquiries from visitors to your website through a contact-form component that emails those enquiries to you; and
  • ask us to make changes to your website on your behalf, as part of your plan.

The information provided when using the Services is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation, or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, to the extent local laws are applicable.

We may add, change, or remove features of the Services from time to time as we develop the product.

2. YOUR ACCOUNT

You may browse the Site without an account, but you must register for an account to design and publish a website.

You agree to provide true, accurate, current, and complete information when you register, and to keep that information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate your account, and to refuse any current or future use of the Services, if any information you provide is untrue, inaccurate, not current, or incomplete, or if you breach these Legal Terms.

3. YOUR CONTENT AND ACCEPTABLE USE

Your content

"Your Content" means the text, images, logos, media, business information, and any other material you upload to, create within, or publish through the Services, including the content of the websites you build and the domain names you connect.

You own Your Content. We do not claim ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, adapt technically (for example, to resize images or optimise delivery), publicly display, and otherwise process Your Content solely to the extent necessary to operate, provide, secure, back up, and improve the Services and to make your website available to the public. This licence exists only for as long as we host Your Content, and ends when Your Content is removed or your account is closed, subject to the retention and deletion provisions below and in our Privacy Policy.

You are solely responsible for Your Content, including its accuracy, legality, and your right to use and publish it. You represent and warrant that you own or have all necessary rights, licences, and consents to Your Content and to grant the licence above, and that Your Content and its publication through the Services do not infringe the rights of any third party or breach any applicable law.

Acceptable use of websites you publish

You agree not to use the Services, and not to publish, host, or transmit through the Services, any content or material that:

  • is illegal, or promotes or facilitates illegal activity;
  • infringes any copyright, trademark, database right, or other intellectual property or proprietary right of any third party;
  • is defamatory, obscene, pornographic, harassing, hateful, discriminatory, or threatening, or that incites violence;
  • misrepresents your identity or your affiliation with any person or organisation, or is fraudulent, deceptive, or misleading;
  • contains malware, viruses, or other harmful code, or is used for phishing, spam, or the harvesting of personal data without a lawful basis;
  • relates to activities we reasonably determine to be high-risk, abusive, or prohibited by our payment or infrastructure providers; or
  • otherwise breaches these Legal Terms or any applicable law or regulation.

You are responsible for ensuring that any website you publish complies with all laws applicable to you and your business, including consumer protection, advertising, accessibility, and data protection law, and for providing your own legal notices to your website's visitors where required.

Suspension and removal

Although we have no obligation to monitor Your Content, we may review it, and we reserve the right, in our reasonable discretion and where practicable with notice, to remove or disable access to any content, or to suspend or terminate a published website or your account, where we reasonably believe it breaches this section, exposes us or others to legal liability, or is being used to harm the Services or third parties. Where the breach is serious, unlawful, or presents a security or legal risk, we may act without prior notice. We may report unlawful content or activity to the relevant authorities.

4. INTELLECTUAL PROPERTY IN THE PLATFORM

As between you and us, we (or our licensors) own all intellectual property rights in the Services themselves, including the Margot application, editor, templates, source code, databases, design system, the "Margot" name and logo, and all other marks and content we provide (the "Platform"). Nothing in these Legal Terms transfers any ownership of the Platform to you.

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Platform for the purpose of building, publishing, and managing your own website(s) for your business. Website templates and design elements we provide are licensed to you for use within the Services only; you may not extract, resell, redistribute, or use them independently of the Services. You may, of course, freely use, export, and reuse Your Content, which remains yours.

We reserve all rights not expressly granted to you in and to the Platform.

5. YOUR DOMAIN AND PORTABILITY

You may publish your website on a subdomain of margotweb.com that we provide.

A custom domain is included in your plan. When your subscription starts, either we register a .com or .co.uk domain for you, or we accept a transfer of a domain you already own - whichever you prefer. Where we register a domain for you, we do so on your behalf and the domain is yours; we pay the registrar's fees for it for as long as your subscription is active. Where you transfer in a domain you already own, it remains yours throughout, and you may instead simply point it at us rather than transferring it, in which case you continue to hold it with your own registrar and pay that registrar's fees.

You authorise us to configure DNS, issue and manage TLS certificates, and route traffic as necessary to provide the Services.

You are not locked in. If you stop using the Services, you may point your domain away from Margot and to another provider at any time, and we will not withhold or hold hostage a domain that is yours - including one we registered for you, which we will transfer to a registrar of your choosing on request. Once a domain we registered has been transferred to you, its renewal fees become yours to pay. On request, and on cancellation, we will provide an export of Your Content as a ZIP archive in common, standard formats, to help you move your website elsewhere. Websites published on a margotweb.com subdomain, and the subdomain itself, remain part of the Services and are not portable, but the underlying content is yours to export.

6. BILLING AND PAYMENT

Creating an account and designing a website are free, and you may design and preview a website for as long as you like without paying. Your subscription, and your first payment, begin when you purchase a plan. You may do that at any time, including before your website has been built or has gone live - our done-for-you plan is bought up front and we then build your website for you. The Services are then provided on a paid, recurring subscription basis. The current prices and what each plan includes are shown at the point of purchase. Our role is to provide the Services and to set the price; the sale and payment themselves are made through Stripe.

The sale and payment are made by and through Stripe, acting as the merchant of record (seller of record) for the transaction, which at checkout is shown as "Link" (Stripe's brand for this) and may appear on your statement as "Sold through Link". As merchant of record, Stripe sells and processes the transaction, issues invoices and receipts, and handles refunds and chargebacks. By providing payment details you agree that your purchase is also subject to Stripe's and Link's purchaser terms, and you authorise the charge to your chosen payment method for the fees due. We do not collect, store, or have access to your full card details; these are handled by Stripe. See our Privacy Policy for how billing information is handled.

You agree to provide current, complete, and accurate billing information and to keep it up to date. Prices are stated in pounds sterling (GBP). Any applicable taxes (such as VAT, GST, or sales tax) are handled by Stripe as merchant of record and are shown at checkout. We may change our prices from time to time; where a change affects a recurring subscription, we will give you reasonable notice before it takes effect, and the change will apply from your next renewal.

Where you take a subscription, you authorise the applicable fee to be charged on a recurring basis (for example, monthly or annually as selected) until you cancel, without requiring your prior approval for each recurring charge. You can manage or cancel your subscription, and access invoices and receipts, through the billing portal we provide. We reserve the right to correct any errors or mistakes in pricing even if we have already requested or received payment.

7. CANCELLATION AND REFUNDS

30-day money-back guarantee. Our plan is done-for-you: you subscribe, and we build and set up your website. If you are not happy with the Services for any reason, you are entitled to a full refund of the plan fees you have paid, provided you contact us within thirty (30) days of your first payment. This applies whether or not your website has gone live, and you do not need to give a reason.

You may cancel your subscription at any time from within your account, through the billing portal, or by contacting us. Cancellation takes effect at the end of your current paid period, and your website will remain live until then, after which it may be unpublished and your account may revert to the free tier.

Except as set out in the money-back guarantee above, and except where required by law, fees already paid are non-refundable and we do not provide refunds or credits for partial subscription periods once your website is live. Where a refund is due, it is processed by Stripe as merchant of record for the transaction. Nothing in this section affects any statutory rights you may have as a consumer that cannot be excluded by law. If you are dissatisfied with the Services, please contact us and we will try to put things right.

8. MANAGED UPDATES

Your plan includes managed updates: you may request changes to your website and we will make reasonable changes on your behalf, normally within two (2) working days of your request. This covers reasonable content and configuration changes to your existing website and does not include a full redesign or rebuild, a new website, or bespoke development, which fall outside it. You remain responsible for the content and legality of the instructions you give us and for reviewing the results. We may decline any request that would breach these Legal Terms or applicable law, or that falls outside the reasonable scope of managed updates.

9. AVAILABILITY, "AS IS", AND NO WARRANTY

We work to keep the Services and the websites we host available and secure, but we do not guarantee that the Services will be uninterrupted, timely, error-free, or free from loss of data. We may need to carry out maintenance, apply updates, or respond to issues, which may result in temporary interruptions.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will meet your requirements or produce any particular result for your business (for example, any level of website traffic, search ranking, or enquiries).

Although we take regular backups, you are responsible for keeping your own copies of Your Content. You should not rely on the Services as your only store of any material that is important to you.

10. LIMITATION OF LIABILITY

Nothing in these Legal Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to that, and TO THE FULLEST EXTENT PERMITTED BY LAW:

  • we will not be liable to you for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise; and
  • our total aggregate liability to you arising out of or in connection with the Services and these Legal Terms will not exceed the total amount you paid to us for the Services in the twelve (12) month period immediately before the event giving rise to the claim.

11. TERM AND TERMINATION

These Legal Terms apply while you use the Services. You may stop using the Services and close your account at any time.

We may suspend or terminate your access to the Services, or unpublish a website, where you materially breach these Legal Terms, where required to do so by law, where continuing would expose us or others to legal or security risk, or where we cease to offer the Services. Except where a breach is serious or unlawful, or where we must act immediately for legal or security reasons, we will give you reasonable notice.

On termination, your right to use the Services ends, your website may be unpublished, and Your Content may be deleted after a reasonable retention period as described in our Privacy Policy, unless we are required to retain it by law. You may export Your Content and redirect any custom domain you own before deletion, as described in section 5. Any provisions of these Legal Terms that by their nature should survive termination will survive.

12. THIRD-PARTY SERVICES

The Services rely on, and may link to or integrate with, third-party providers (for example, our payment processor and infrastructure providers, and any third-party services you choose to connect to your website). Your use of a third party's service is governed by that third party's terms, and we are not responsible for third-party services or content. Where you connect a third-party service to your website, you are responsible for complying with that provider's terms.

13. PRIVACY AND DATA PROTECTION

We care about data protection. Our Privacy Policy explains how we handle personal data for which we are the controller (for example, your account and billing data). Where we process personal data on your behalf (for example, the personal data of visitors who submit your website's contact form), we do so as your processor under our Data Processing Agreement, which forms part of these Legal Terms. By using the Services you agree to both.

14. CHANGES AND CORRECTIONS

We may change, update, or discontinue any part of the Services at any time. There may occasionally be information on the Services that contains typographical errors or inaccuracies, including as to descriptions, pricing, and availability, and we reserve the right to correct these and to change or update information at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Services, except as set out in these Legal Terms.

15. GOVERNING LAW AND JURISDICTION

These Legal Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales. You and we both agree to the exclusive jurisdiction of the courts of England and Wales, save that if you are a consumer you may also benefit from any mandatory protections and be able to bring proceedings in the country in which you reside.

16. GENERAL

These Legal Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and us regarding the Services. Our failure to enforce any right or provision will not be a waiver of it. If any provision is found to be unlawful, void, or unenforceable, that provision is severable and the remaining provisions continue in full force. We may assign or transfer our rights and obligations under these Legal Terms, including to a successor of our business; you may not assign yours without our prior written consent. We will not be liable for any failure or delay in performance caused by events beyond our reasonable control. Nothing in these Legal Terms creates any partnership, joint venture, agency, or employment relationship between you and us, and a person who is not a party to these Legal Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

17. CONTACT US

To ask a question about these Legal Terms, or to raise a complaint about the Services, please contact us at [email protected] or via our contact form.